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A Big Double Thumbs Up to Mystery Ranch
12 years ago bought from them a Crew Cab back pack + Nice frame . Well after 12 years of tough useage , countless miles , crazy amounts of weight < elk , deer , sheep , moose ,bear > along with chainsaw and generators etc etc., 3 of the zippers broke and few of the release buckles snapped .
So i contacted there warranty dept , sent them pictures of the issues , they got back to me within a couple of days with a preprinted UPS freight form . So shipped the pack to them , they received it checked it all out and got back to me saying the pack was to far gone for repair . So they said no worries they will ship me a brand new bag under there Life Time Warranty program no charge !!!! 5 days later UPS shows up with the bag and they also shipped it prepaid .!!!!!!
So great to see a company that stands behind there products 100% and are so great to deal with on any issues .
Once again A Big Double Thumbs up to Mystery Ranch .

Though not a fan of their backpacks, thats good! Nice to hear stuff like that.

I use one of the older "tent pole" popup 28's. One of the pole sections on a side came loose and it was unusable with the pole up. Sent the pictures and filled out the form online. Within a few days a new pole was at my home. I used it the rest of the season in the down position so I still need to fix it but I was happy they got me a part so fast.

Good to hear. Just bought a Metcalf and just sold a Crew Cab. Like their stuff.

I like their stuff. Good to hear the customer service is top notch.

After seeing this, I’m going to call them again. I had the exact opposite experience.